How Can We Help?

After downloading FitPockets, open the app and tap 'Get Started.' Enter your name and email to create a free Rookie account. From there, the setup wizard will guide you through entering your income schedule, existing bills, and assets. You can start budgeting within 5 minutes without connecting any bank accounts.

Subscriptions are managed through Apple. To cancel: open Settings on your iPhone → tap your Apple ID → Subscriptions → select FitPockets → Cancel Subscription. Cancellation takes effect at the end of your current billing period. You'll retain access to paid features until then.

Bank connectivity is available on Semi-Pro and Pro plans. Go to Settings → Bank Connections, or open the Training tab → Bank Connections, and follow the prompts. You'll be guided through Plaid's secure connection flow. Your banking credentials are handled by Plaid and never seen by FitPockets. We only receive read-only account data.

Go to Settings → Privacy & Security and turn on Face ID. After enabling, the app will ask for Face ID each time you open it.

You can export your financial statements from the Stat Sheet tab. Other data, such as individual budgets and transactions, can't be exported at this time.

To delete all your data, go to Settings, scroll down to the Danger Zone section and tap Delete Account. This permanently removes all local and cloud-synced data. This action is irreversible. Alternatively, you can submit a deletion request on our Account Deletion page.

Your FPI score is calculated automatically based on the financial data you've entered — it cannot be manually reset. To improve your score, focus on increasing assets, reducing debts, improving cash flow, and maintaining a healthy savings rate. The score updates each time you update your financial data.

Go to Settings → Household → Invite New Member. Enter your partner's email address and choose their permission level (View Only or View & Edit). They'll receive an email with a secure invite link. Once they accept, both of you will see the combined household financial picture.

If bank sync isn't working: 1) Check your internet connection. 2) Go to Settings → Bank Connections (or the Training tab → Bank Connections) and tap your bank to refresh. 3) If your bank recently changed its security requirements, you may need to re-authenticate through Plaid. 4) Some smaller banks may have temporary outages with Plaid — check Plaid's status page. If issues persist, contact support.

Visit our Contact page to send us a message. We respond within 2–4 business days. For urgent billing issues, we recommend also contacting Apple Support directly, as all subscription payments are processed through Apple.